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1800 619 495

ING Travel Insurance

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ING Travel Insurance

ING Travel Insurance

ING Travel Insurance has been suspended from sale. Customers who purchased an ING Travel Insurance policy before 18 March 2020 and looking to make a claim click here or call 1800 619 495 Mon – Fri 9am – 5pm (AEST).

Documents and forms

Below are some of the documents important for you to consider. For the full list of documents click 'view more' below.

Product Disclosure Statement (PDS)

This PDS applies to new policies purchased on or after 10 November 2020.


Product Disclosure Statement (PDS) and Supplementary Product Disclosure Statement (SPDS)

This PDS and SPDS applies to new policies purchased on or after 13 March 2020 and before 10 November 2020.


Product Disclosure Statement (PDS)

This PDS applies to new policies purchased before 13 March 2020.

ING Customer Eligibility and Name-Screening document

Privacy Policy

Financial Services Guide (FSG)
Make a claim

Make a claim

Need help, fast? Here's how to make your ING Travel Insurance claim.

1. Gather the facts

Collect as much information as possible about what happened.

2. Lodge your claim

You can lodge a claim over the phone or online.

3. Get your outcome

Once we have received your claim, you will be provided with an update within 10 business days.

It's important to have the following at hand when lodging your claim:

Your policy number and personal details

Travel details

Claim details of the incident, including dates, times and place

Supporting documents for example: invoices, receipts, authorization letters, medical reports, flight/accommodation booking evidence.

Bank account details for payment of your claim.

For the detail on cover and claims, please check the PDS.

Ready to make a claim online?

There are no lengthy forms.

Claim now

Or call 1800 619 495 (within Australia 9am to 5pm AEST) or +61 7 3465 1787 (outside Australia).