How can we help?
Popular searches
back to results
Related Questions
Need help?

If you don't find your answer here, get in touch with our insurance team.

1800 619 495

ING Car Insurance

  1. Home
  2. ING Car Insurance

ING Car Insurance

Get a quote
15 % off

Comprehensive Car Insurance

on your first year's premium for a new policy purchased online. T&Cs apply - see disclaimer below.

Comprehensive

15 % off

Third Party Car Insurance

on your first year's premium for a new policy purchased online. T&Cs apply - see disclaimer below.

Third party

Award-winning car insurance

Jump-start your ING Car Insurance today, brought to you by Australia's most recommended bank. You can choose from a range of cover options to get the level of protection that most suits you.

Features

Why ING Car Insurance?

Repair guarantee

Authorised repairs are guaranteed for as long as you own the car.

Tailor your cover and pay less

Pay less on your premiums by increasing your excess or limiting the drivers covered under your policy to certain age groups (21+, 25+, 30+, 40+ or 50+).

24/7 claims service

Claims can be lodged 24/7 online or over the phone without lengthy forms.

Hail alert SMS

We'll send you an SMS if a hail storm is approaching the address where your car is normally kept - giving you time to get your car under cover quick smart.

Read the Product Disclosure Statements for all the detail on standard benefits, optional benefits, limits and exclusions.

Important information

Save 15% on policies online
(first year's premium only). T&Cs apply - see disclaimer below.

Get a quote

For help call 1800 619 495. For operating hours, contact us here.

Cover choices explained

Cover choices explained

Find the car insurance that's right for you and get a quote to see what you could save.

Comprehensive
Third Party Property, Fire & Theft
Third Party Property Only

Save 15% on policies online (first year's premium only). T&Cs apply - see disclaimer below.

Covers loss or damage to your car plus the damage it causes to other people's vehicles and property for which you are liable.

Save 15% on policies online (first year's premium only). T&Cs apply - see disclaimer below.

Includes basic protection as provided under our Third Party Property Only car insurance plus cover for Fire & Theft.

Save 15% on policies online (first year's premium only). T&Cs apply - see disclaimer below.

Covers your liability for $20 million worth of accidental damage your car causes to other people's vehicles and property.

Get a quote
Get a quote
Get a quote

Not sure what you need? Compare the standard benefits across our Comprehensive, Third Party Property Only and Third Party Property, Fire & Theft cover choices.

Comprehensive
Third Party Property, Fire & Theft
Third Party Property Only
Loss or damage to your vehicle
Fire and theft only
New-for-old car replacement

We'll replace your car with a new one if it becomes a total loss within the specified time period or mileage (whichever comes first) of the original registration.

2 years / 40,000 km

Damage to someone else's car or other property (legal liability)

$20 million

$20 million

$20 million

Damage caused by an uninsured driver

$5,000 (including recovery, towing and storage costs)

$5,000 (including recovery, towing and storage costs)

Towing
Hire car following theft

$1,000
(limit 14 days)

$1,000
(limit 14 days)

Hire car following a no fault accident
Replacement of stolen keys / remote

$1,000

Damage to your caravan or trailer in a collision

$1,000
(caravan and trailer)

Emergency transport and accommodation

If your damaged car is undriveable, we'll pay for the driver and passengers to be transported to the address where the car is normally kept at night; or, if transport is unavailable, we'll pay for the cost of their temporary accommodation.

$200 a day
($1,000 in total)

Damage or theft of personal effects in your car

$500

Damage or theft of child seat/baby capsule in your car

$500

Debris removal

If necessary, we'll pay for the debris from your car to be removed from the accident scene.

$500

$500

$500


The above is a summary only. Read the Product Disclosure Statements for full terms and conditions to help you make an informed product decision.

Need a little extra? With your Comprehensive car insurance quote you can add one or more of these optional benefits to customise your policy. Or you can call us on 1800 619 495 (for operating hours, contact us here) to customise an existing policy. (Note that additional premiums and exclusions apply.)

Comprehensive
Third Party Property, Fire & Theft
Third Party Property Only
Accident hire car

We'll arrange for a hire car that meets your needs for you to use until your car is fixed or your claim is settled, or for a maximum period of 14 days, whichever occurs first.

Reduced window-glass excess

Applies only to front, rear or side windows.

Choice of repairer

If you have a claim with us you can nominate your preferred repairer.

Roadside assistance

For just $89.95 a year you'll receive 24/7 roadside assistance support, regardless of who is driving with an unlimited number of service call outs Australia-wide. Terms and conditions apply.


The above is a summary only. Read the Product Disclosure Statements for full terms and conditions to help you make an informed product decision.

Ticking your boxes yet? There's more. Including an online and phone claims service and tailored excess.

Comprehensive
Third Party Property, Fire & Theft
Third Party Property Only
Restricted driver age benefit

Pay less on your premiums by limiting the drivers covered under your policy to a certain age group (21+, 25+, 30+, 40+ or 50+).

No excess payable when identified third party is at fault
Repairs guaranteed for as long as you own the car
Higher excess to reduce premium

If you increase your Basic Excess, we'll reduce your premium.

Monthly or yearly premium payment options

By paying annually instead of in instalments (i.e. fortnightly or monthly), you'll avoid instalment processing fees and pay a lower premium.

Online and phone claims service
Online discount

On the first year's premium when you purchase a new ING Car Insurance policy online.

15%

15%

15%


The above is a summary only. Read the Product Disclosure Statements for full terms and conditions to help you make an informed product decision.

Documents and forms

Below are some of the documents important for you to consider. For the full list of documents click 'view more' below.

Product Disclosure Statement (Part A)

This PDS applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.


Product Disclosure Statement (Part B)

This PDS applies to new policies quoted on or after 21 September 2023 and policies with a renewal date on or after 29 October 2023.


ING Car Insurance Supplementary PDS (SPDS)

This SPDS applies for new policies quoted on or after 14 November 2024 and policies with a renewal date on or after 22 December 2024.

Premium, Excess and Discount (PED) Guide

This PED Guide applies to new policies quoted on or after 14 November 2024 and policies with a renewal date on or after 22 December 2024.


Target Market Determination (TMD)

This TMD applies from 27 June 2024.

Privacy Policy


Customer Eligibility and Name-Screening document

FAQs

Got a question about Car Insurance?

Chances are you'll find the answer in our FAQs.

Here are some of the more common questions we get asked:

See all Insurance FAQs.
ING Car Insurance
How to get covered

How to get covered

Jump-start your car insurance in a few simple steps and get covered in minutes.

1. Get a quick quote

Answer a few questions online for an on-the-spot quote. It's that easy.

2. Review and purchase

Review your quote, add optional benefits, select policy start date and purchase within 30 days.

3. Policy confirmation

We'll send you an email with your policy documents to review that all is correct. Cover will start on the date you selected.

To request a quote, you need to be aged 16+ and have an email address. You'll need to have the following information on hand:

Type of cover you want

The vehicle in question (or registration number)

The policy holder and your car insurance history

Location the car is kept at night

Average number of kilometres the car is driven per year

Save 15% on policies online
(first year's premium only). T&Cs apply - see disclaimer below.

Get a quote

For help call 1800 619 495. For operating hours, contact us here.

Make a claim

Making a claim

Need help, fast? Here's how to make your ING Car Insurance claim.

1. Gather the facts

Collect as much information as possible about what happened.

2. Lodge your claim

You can lodge a claim online or get help over the phone.

3. Get your outcome

Once we have received your online claim, you will be provided with an update within two business days.

It's important to have the following at hand when lodging your claim:

Policy number

Details of the incident, including time and place

Other drivers' names, addresses, vehicle registration numbers, and insurance details

Any witnesses' names and contact details

Details of any tow-truck company used

Police report number (if applicable)

Photographs of the damage and scene (if applicable).

For the detail on cover and claims, please check the PDS Product Disclosure Statements.

Ready to make a car insurance claim?

Claim online or call 1800 619 495. For operating hours, contact us here.

Claim now

Need Roadside Assistance?

Call 24/7 on 1800 370 804