How can I view or update my personal details?
Checking or changing your details
1. Login to online banking at
ing.com.au
2. Go to 'My profile' and select
Contact details
3. Press Edit Details and follow the prompts to change details
(to change your name or date of birth you'll need to complete
and return our Change
of Personal Details Form)
Please note that
updating your details as shown above will not update the
details on any insurance policy you might have. Please
call:
• 1800
619 495 to update your general insurance policy details.
• 1800
111 831 to update your health insurance policy details.
How to change my Pay Anyone daily limit?
The Pay Anyone daily limit refers to the maximum amount you can transfer via
a Pay Anyone. The standard limit is $5,000. If you require a higher limit or
need a one-off transfer of a larger amount (up to $20,000), you can do this
via online banking or the mobile app. Please note we can only organise
higher limits on Orange Everyday accounts.
CHANGING YOUR DAILY LIMIT
Mobile app:
Log into the app
Select the account you wish to change
the limit on and click the arrow drop-down next to the
account name
Select 'Change account limit' and
follow through the steps
Online banking:
Log into Online Banking
Choose 'Manage Accounts' and then
'Account limits'
Select the account you wish to change
the limit on from the drop-down menu
Select the new Pay Anyone limit
Hit Continue
Confirm correct amount and Submit
What if I forget my access code?
You can reset your access code via online banking or the mobile app.
Online banking:
If you are registered for security codes, you can reset your
access code online by clicking on 'Forgotten your Access
Code' at the bottom of the screen. You will be asked to follow
the below steps:
Enter Client Number
Enter Date of Birth
Tick the 'I'm not a robot' box and
follow the prompts
Click on 'Submit'
Click on 'SMS Security Code'
Enter the Security Code
Enter new Access Code
Confirm new Access Code
If you have not yet registered for security codes, please contact
us on 133 464 and we'll be glad to help you.
If you have registered the Mobile app, you can reset your access
code by:
Clicking Log in
Click 'Forgot your access code'
Enter Date of Birth
Enter Mother Maiden Name
Enter new Access Code
Confirm new Access Code
How can I change a Direct Debit for my ING Everyday account?
To change an existing Direct Debit to your ING Everyday account, follow the
below steps.
CHANGING YOUR DIRECT DEBIT
To change an existing Direct Debit to your ING Everyday account,
you simply provide an organisation with the following details:
ING Everyday Account Name
ING Everyday Account Number
ING BSB: 923-100
Alternatively, you can provide your Orange Everyday Visa Debit
Card number and expiry date.
Some organisations will allow you to do this online, over the
phone or by completing a form and mailing it to them. We can
also help you to change over your Direct Debits - check out our
'Ready
to Switch?' for more details.
