How can we help?
Popular searches

Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you'll find our contact details below.

back to results
Related Questions
If you can't find your answer, contact us:
Message us securely online

Reach out or reply anytime, anywhere with convenience. Your banking needs, answered in 24 hours by logging into the ING app or online banking. To send us a secure message, go to the lefthand menu and select 'Messages'. Please note: Messages is not available for Living Super. Instead, email us at livingsuper@onesuper.com.au

Contact us

  1. Home
  2. Contact us

Contact us

Need help fast?

Search our frequently asked questions, how to guides or send us a message 24/7.

Frequently asked questions

Find more answers

How-to guides

Check how-to guides

Message us

If you’re already a customer, there’s no need to wait on the phone. Simply message us using the ING app or online banking and we’ll aim to get back to you within 24 hours.

Note that this service is provided by ING free of charge.

To message with the ING app:

• login and tap the navigation icon at the top left
• hit Messages in the lefthand menu
• tap the compose icon at the bottom right

To message with online banking:

• login to ing.com.au,
• click Messages in the lefthand menu
• hit the compose button at the top right.

Please note: Messages is not available for Living Super. Instead, email us at livingsuper@onesuper.com.au

Product enquiries

Living Super

133 464

9am – 5pm, Mon to Fri (AEST/AEDT)

Adviser services – financial adviser enquiries

1300 656 226

9am – 5pm, Mon to Fri (AEST/AEDT)

Mail us

Living Super

Living Super

Reply Paid 93910

MELBOURNE VIC 3001

Suspicious activity on your account?

If you think someone may have accessed your account, or if you're concerned about scams or fraud, block your card immediately. Visit our security page for more information.

Go to Security page

What can we help you with?

Select a topic below and we'll guide you to the right support.

Need to speak to us?

For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers.Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For Orange Everyday call 133 464. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For Savings Maximiser call 133 464. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.

Call us

Available 24/7

Within Australia: 1800 052 743
Overseas: +61 9018 5020. Charges apply.

IMPORTANT: Be scam aware
Scammers are known to impersonate legitimate bank numbers (spoofing) when making a call or sending a text to you. ING staff will never call and ask you for your card/account details over the phone or to enter these details into your phone keypad. If you receive a call from ING and your account details are requested, hang up and call us back directly at one of the numbers on this page. Please make sure you verify numbers contained within text or voice messages as these can connect to scammers.

Frequently asked questions

View more

Need to speak to us?

For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View all FAQs

Need to speak to us?

If you've received communication from ING asking you to confirm/update your personal details, call 1800 171 296 or +61 2 4355 9073 for overseas customers between 8am - 8pm, Mon - Fri (AEST/AEDT).

If you've received communication from ING asking you to confirm your Foreign Tax details or you are returning a call from one of our KYC specialists, call 1800 201 008 or +61 2 4355 9475 for overseas customers between 8am - 8pm, Mon - Fri (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For Business Savings call 133 464 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For overseas customers, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For Orange One call 133 464 between 8am - 8pm, Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For Personal Loans call 133 464 between 8am - 8pm, Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

For New Home Loan Enquiries: Call 1800 100 258 between 8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT).
For Existing Home Loan customer enquiries call 133 464 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST /AEDT).
For overseas customers, use the International Free call number.

Call us

For Priority Commercial Loans call 133 464.
For introducer solutions - broker enquiries call 1300 656 226.
For financial advisor services enquiries call 1300 656 226 between 9am - 5pm, Mon - Fri (AEST/AEDT).

Learn more about commercial loans

Email us

If you're ready to do your thing with commercial property, email us and a commercial property finance specialist will contact you to discuss your goals and options in detail.

commericalpropertyfinance@ing.com.au

Need to speak to us?

For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Message us 24/7

To secure message with the ING app: Login and tap the navigation icon at the top left, hit Messages in the lefthand menu and tap the compose icon at the bottom right. Don't have the app? Download it from the App Store or Google Play.

To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.

Or mail us: ING, Reply Paid 2682, Sydney NSW 2001

Frequently asked questions

View more

Need to speak to us?

  • For ING Car and Home Insurance call 1800 619 495 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
  • For Motorcycle Insurance call 1800 619 495 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST).
  • For ING Roadside Assistance call 1800 619 495 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST). For Callouts, call 1800 370 804 24/7.
  • For Travel insurance call 1800 619 495 9am - 5pm Mon - Fri (AEST).
  • For Pet Insurance call 1800 619 495 8am - 5pm Mon - Fri (AEST).
  • For ING Health Insurance Sales & Service, call 1800 111 831 8am - 8:30pm Monday to Friday (AEST/AEDT). For Sales only, 8am - 1pm Saturday (AEST/AEDT)
  • For overseas customers, use the International Free call number.

Contact us

Email us: livingsuper@onesuper.com.au

Call us: 133 464
9am - 5pm, Mon - Fri (AEST/AEDT)

Mail us: Living Super
Reply Paid 93910, Melbourne VIC 3001

Frequently asked questions

View more

Need to speak to us?

For Living Super call 133 464 between 9am - 5pm, Mon - Fri (AEST/AEDT).
For Self Managed Super Fund call 1800 651 252 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For overseas customers, use the International Free call number.

Learn more

We're here to support customers who may be experiencing financial hardship.

Learn more about financial hardship

Frequently asked questions

View all FAQs

Need to speak to us?

For Financial Assistance, call 1300 349 166 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Call us

If you've recently experienced the loss of a loved one, we're here to support you during this difficult period. Notify us as soon as possible by calling us.

Within Australia: 1800 550 003
Overseas: +61 2 90284 054. Charges apply.
8am - 8pm, Mon - Fri (AEST/AEDT)

Learn more about Bereavement Services

Need to speak to us?

For general enquiries call 133 464 or +61 2 9028 4077 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.

Specialised support services

Additional support if you need it

Extra care and support

We're here to help with life's curveballs.

Learn more

For Bereavement and estates, call us on our dedicated bereavement services line 1800 550 003 or learn more.

Financial support

We're here to support customers who may be experiencing financial hardship.

8.45am - 5pm, Mon - Fri (AEST/AEDT)
1300 349 166

Learn more about financial hardship

Interpreter services

Translating and Interpreter Services (TIS National). If you have limited English and require assistance, available in over 150 languages please let us know when you call.

National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS.

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 133 464.

Calling from overseas?

Select the country you're calling from for an international Free Call number. Alternatively, send us a secure message via the ING mobile app or online banking (your internet service provider data charges apply).

Please note: some international carriers and devices do not support calls to these numbers.