How to claim
We want to make the claims process as easy as possible. A claim can be made by either:
- calling 1800 500 229, weekdays from 9.00am to 6.00pm (Sydney time) or
- writing to ING Life, Risk Claims, GPO Box 4028, Sydney NSW 2001.
We will then send the necessary claim forms that will need to be filled in and returned to us.
Can I choose who gets the money if I die?
The lump sum payment will be paid directly to the policy holder or your estate so you should ensure that your will is up to date.
What happens if I die (from a covered accident)?
If you are covered with Accident Cover Plus and you die before the end of your Policy, we will pay your estate a lump sum. The amount of money that is paid will depend on your chosen level of cover.
What happens if I sustain an accidental injury?
If you choose to be covered by the optional Accidental Injury Benefit offered by Accident Cover Plus, you will receive a lump sum if you sustain one of the accidental injuries listed in the Product Disclosure Statement. Please note that we require the diagnosis and certification of the injury by a medical practitioner, and the diagnosis of injury must be supported by appropriate medical evidence.