ING life insurance - Life First - How to make a claim

We want to make the claims process as easy as possible. A claim can be made by either:

• calling 1800 500 229, weekdays from 9.00am to 6.00pm (Sydney time) or
• writing to ING Life, Risk Claims, GPO Box 4028, Sydney NSW 2001

We will then send the necessary claim forms that will need to be filled in and returned to us. You will need to provide all necessary information that we may reasonably require to assess your insurance claim.

Answers to the most commonly asked questions when making a claim

Can I choose who gets the money if I die?

The lump sum payment will be paid directly to the policy holder or their estate.

What happens if I die?

If you are covered through Online Life Insurance and you die from a covered event before the end of your policy, we will pay the policy holder or their estate a lump sum. The amount of money that is paid will depend on your chosen level of cover.

What if my contact details change?

If your contact details or insurance needs change when you are insured with us please call 1800 500 229, weekdays from 9.00am to 6.00pm (Sydney time).