ING Travel Insurance Information - Frequently Asked Questions
ING Travel Insurance Frequently asked questions section provides useful information about ING's travel insurance policies, including information about cost, claims, quotes and premiums. Find detailed information about travel insurance covers to domestic and international destinations, including the UK and USA.
- How to get a quote and buy ING Travel Insurance
- How to extend your ING Travel Insurance
- Paying for your ING Travel Insurance
- Making a travel insurance claim
- Travel insurance cover options
How to get a quote and buy ING Travel Insurance
How do I get a quote for ING Travel Insurance?
It's quick and easy to get a travel insurance quote online. Alternatively, call the ING Insurance Centre for a quote on 1800 815 688, weekdays from 8am to 8pm, (Sydney time) and a Consultant will be happy to help you.
What will I need to get a travel insurance quote?
To get a travel insurance quote, you will need to have these details handy:
- your departure and return dates
- whether you would like single or doubles cover. Single cover includes you (one adult) and up to 7 dependant children under 21 years of age, who travel with you on your journey. Doubles includes two adults and up to 7 dependant children under 21 years of age who travel with them on their journey.
- your destination/s
Do you have any questions about travel insurance? Call 1800 815 688 from 8am to 8pm (Sydney time) Monday to Friday and our Travel Insurance Consultant will be happy to help.
How do I purchase ING Travel Insurance?
You can purchase ING Travel Insurance online or over the phone. Click here to quote and buy. Call 1800 815 688, weekdays from 8am to 8pm (Sydney time).
How far ahead can I buy ING Travel Insurance?
You can buy ING's Travel Insurance up to twelve months before you depart. The benefit of buying your travel insurance in advance is that you may be able to claim any cancellation fees or deposits if your trip is cancelled due to unforeseeable circumstances.
What if I have a pre-existing medical condition?
Insurance cover for a pre-existing medical condition is not available online. So, you will need to call us to get a travel insurance quote on 1800 815 688, weekdays from 8am to 8pm, (Sydney time).
A pre-existing medical condition is an ongoing medical or dental condition or any related complications. It can also be a medical or dental condition which you have received treatment for 30 days immediately before the start of your travel insurance.
Please read the 
Product Disclosure Statement for more details.
I'm asthmatic. Is that a pre-existing medical condition and will I need to get additional insurance cover?
Asthma is one of many pre-existing medical conditions that you do not need additional cover for. You will not need additional insurance cover for the following (subject to meeting certain requirements):
- Asthma
- Cataracts
- Non-insulin dependent diabetes
- Ear grommets
- Epilepsy
- Gastric reflux
- Gout
- Hiatus hernia
- Hip replacement
- Hypertension
- Peptic ulcer
- Pregnancy up to and including 24 weeks
- Underactive thyroid.
Please read the Product Disclosure Statement for more details.
How long does it take to get insured?
You will be covered as soon as you buy ING Travel Insurance. The date your insurance cover starts will be shown on the Policy Schedule we will send you.
What if I change my mind? Do you offer a money back guarantee?
You have 21 days from the commencement date displayed on your Policy Schedule to be sure you have the right travel insurance cover. If it is not the cover you require, you can cancel the insurance policy. You will receive a full refund of the premium paid, providing you have not made a claim.
How to extend your ING Travel Insurance
Can I extend my travel insurance policy?
You may apply to extend your travel insurance policy if you:
- are a permanent resident of Australia and
- originally purchased an International Super Plus, Super or Standard plan
You can extend your travel insurance policy up to three times.
How do I extend my travel insurance policy?
You will need to request the extension of your travel insurance policy in writing while your original policy is still current. Please note that the total journey must not exceed 24 months.
Paying for your ING Travel Insurance
How can I pay my travel insurance premium?
You can get a quote and pay for your travel insurance by credit card online. If you have any questions, call the ING Insurance Centre on 1800 815 688 for more information.
Making a travel insurance claim
What if I have to make a claim?
If you want to make a claim, call 1300 667 806 (24 hours, 7 days). Follow the link for more details on making a travel insurance claim.
What if my luggage is stolen whilst I am overseas?
If you have your belongings stolen while you are on holiday overseas, it is vital to get a Police Report. You will need to provide this Report when making a claim.
Travel Insurance cover options
What are the ING Travel Insurance cover options?
Choosing an ING Travel Insurance policy is easy. There are 5 plans to choose from depending on your destination and choice of single or doubles cover.
Single cover includes you (one adult) and up to 7 dependant children under 21 years of age who travel with you on your journey. Doubles cover includes any two adults and up to 7 dependant children under 21 years of age who travel with them on their journey.
What will I be covered for?
ING Travel Insurance covers for:
- overseas medical and dental expenses (international insurance only)
- resumption of overseas journey (international insurance only)
- replacement of luggage and documents
- cover for accidental death, disability and loss of income
There are 5 plans to choose from to suit your budget and travel needs - International Super Plus, International Super, International Standard, International Economy and Australia.
For ease of comparison, here are the key benefits of each type of travel insurance cover: Singles Travel Insurance cover
Singles Travel Insurance cover
| Insurance Plan | Int'l Super Plus | Int'l Super | Int'l Standard | Int'l Economy | Australia |
|---|---|---|---|---|---|
| For travel to | USA, Canada, and Japan | UK, Europe, South America, Russia, India, Africa or the Middle East | Asia, including Bali | New Zealand, Norfolk Island and the South Pacific Islands | Australian domestic travel |
| Overseas medical, dental and additional expenses | Medical unlimited#, Dental $1,000 | Medical unlimited#, Dental $1,000 | Medical $300,000#, Dental $1,000 | Medical $100,000#, Dental $1,000 | $10,000## |
| Resumption of overseas journey | $3,000 | $3,000 | $1,500 | $1,500 | n/a |
| Return of hire car and excess waiver | Maximum $3,000 | Maximum $2,000 | Maximum $2,000 | Maximum $2,000 | Maximum $2,000 |
| Cancellation | Whatever it costs | Whatever it costs | Whatever it costs | Whatever it costs | Whatever it costs |
| Luggage and travel documents | $12,000 | $10,000 | $5,000 | $3,500 | $2,500 |
| Accidental death, disability and loss of income | $25,000 (Loss of income paid up to six months) | $25,000 (Loss of income paid up to six months) | $15,000 (Loss of income paid up to six months) | $10,000 (Loss of income paid up to six months) | $10,000### |
| Liability | $2.5 Million | $2.5 Million | $2 Million | $1 Million | $1 Million |
Doubles Travel Insurance cover
| Insurance Plan | Int'l Super Plus | Int'l Super | Int'l Standard | Int'l Economy | Australia |
|---|---|---|---|---|---|
| For travel to | USA, Canada, and Japan | UK, Europe, South America, Russia, India, Africa or the Middle East | Asia, including Bali | New Zealand, Norfolk Island and the South Pacific Islands | Australian domestic travel |
| Overseas medical, dental and additional expenses | Medical unlimited#, Dental $2,000 | Medical: Unlimited# Dental: $2,000 | Medical $600,000#, Dental $2,000 | Medical $250,000#, Dental $2,000 | $20,000## |
| Resumption of overseas journey | $6,000 | $6,000 | $3,000 | $3,000 | n/a |
| Return of hire car and excess waiver | Maximum $3,000 | Maximum $2,000 | Maximum $2,000 | Maximum $2,000 | Maximum $2,000 |
| Cancellation | Whatever it costs | Whatever it costs | Whatever it costs | Whatever it costs | Whatever it costs |
| Luggage and travel documents | $24,000 | $20,000 | $10,000 | $7,000 | $5,000 |
| Accidental death, disability and loss of income | $50,000 (Loss of income paid up to six months) | $50,000 (Loss of income paid up to six months) | $30,000 (Loss of income paid up to six months) | $20,000 (Loss of income paid up to six months) | $20,000### |
| Liability | $2.5 Million | $2.5 Million | $2 Million | $1 Million | $1 Million |
# For Expenses incurred within 12 months of disablement.
## Additional expenses only.
### Accidental death and disability only.
Buying ING Travel Insurance is easy so get a quick travel insurance quote now.