Travel Insurance - How to make a claim

Unfortunately, not all holiday stories have happy endings. Whether you lose your luggage or become unexpectedly involved in an accident during your trip, it is important to let us know about any incidents as soon as possible.

To make a Travel Insurance claim

Call us on 132 062 (24 hours, 7 days) to make a claim if you need assistance, contact our emergency assistance team (OMEGA) on +61 3 8805 2800 (reverse charges accepted, mobile calls are at your own cost). Refer to the PDS for free phone international numbers.

Please refer to Product Disclosure Statement for more details about making a travel insurance claim.

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Home, car, travel and landlord insurance products are underwritten and issued by ING General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (ING General Insurance) and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545) (QBE). The material provided is general advice and does not take into account your personal objectives, financial situation and needs and you should consider whether it is appropriate for you. Please refer to the relevant Product Disclosure Statement for further details.

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ING is a distributor of affordable car insurance, home and contents insurance, travel insurance, life insurance, landlord insurance, income protection insurance and accident insurance products in NSW, Victoria, Queensland, Northern Territory, Western Australia, Tasmania and South Australia. Click to get online insurance quotes.