ING Travel Insurance - How to make a claim

Unfortunately, not all holiday stories have happy endings. Whether you lose your luggage or become unexpectedly involved in an accident during your trip, it is important to let us know about any incidents as soon as possible.

To make a travel insurance claim

To make a claim when you have returned from your journey, call the ING Insurance Centre on 1300 667 806 within Australia. Or to make a claim while you are on your journey call the ING Insurance Centre SOS team on +61 2 9223 5533 outside Australia (24 hours, 7 days) and we will help to get your travel plans back on track as quickly as possible!

You need to provide us with all the information we need to assess your travel insurance claim. We will need original medical, dental or Police reports, declarations, receipts, valuations or other evidence of ownership. Please refer to Product Disclosure Statement for more details about making a travel insurance claim.

Buying ING Travel Insurance is easy so get a quick travel insurance quote now.