How to claim

Following are details on how to make a claim with ING Car Insurance in case of a car accident. Whether it is a minor scrape or major car accident, it is important to report any damage as soon as possible.

Call the ING Insurance Centre on 1300 667 806 (24 hours, 7 days) and we will help to get you back on the road as quickly as possible! Following are answers to some of the questions about making a claim:

What if I have to make a claim?

To make a claim, call the ING Insurance Centre on 1300 667 806 (24 hours, 7 days)

What happens if my car is involved in an accident?

When your car is damaged in an accident, we can:

• provide you with a choice of repairers ready to start work on your car as soon as possible or you can take your car to the repairer of your choice.
• assist in arranging for your car to be towed, if your car cannot be driven.

What happens if a claim is made against me?

If a claim is made against you, contact us as soon as possible. ING Car Insurance includes up to $20,000,000 liability cover for damage to other people's property as a result of a car accident.

My car has been stolen or vandalised. What should I do?

If your car has been stolen or vandalised, you must:

• advise the nearest police station if your car or any of your property has been lost, stolen, vandalised or maliciously damaged
• keep any property that has been damaged so that we can inspect it at a later date